Yes.

Delivery is free across the UK.

The current waiting list is between 5 - 15 working days.

The mattress is delivered direct from the factory. I use a two man, ‘room of choice’ delivery service called BJS Ltd.

Once your mattress passes through quality control, I will instruct BJS who will then get in touch with you directly to make delivery arrangements for a day that best suits you.

The delivery will take place on the agreed delivery day between 7am – 9pm. On the evening before you will receive a 3 hour time slot and a phone call half an hour before arrival.

**You will have the option to pay extra for specific hours to suit your schedule on the checkout page (i.e. AM only / PM only / Evening only / Saturday).

Northern Ireland customers: The delivery charge is £99. Please be aware that the sleep trial does not apply and the mattress can only be returned if faulty.

The delivery company, BJS Ltd, can take away your old mattress and re-direct it to a responsible mattress recycling plant for £59.

This can be added at checkout.

**Please note this is a like-for-like service. If you buy
one mattress, they can take one mattress. If you buy two, they will take two.

They certainly are, yes.

Not the kind of ‘too good to be true’ type guarantee with empty promises and questionable small print.

These big companies update their T&Cs every few years and never in the interest of their past customers.

All of my mattresses come with 10 year coverage.

A no-nonsense 5-year guarantee (free replacement). Followed by a pro-rata 5-year warranty (repair or replace pro-rata).

Full details are in the T&Cs in section 4.

This covers any manufacturing and material defects that have caused excessive dipping or collapse.

Settlement or body indentation of the surface is normal and expected, but dipping of the mattress to the point where you can feel the base below is not - in this case, any faulty mattress will be exchanged for a new one, no strings attached.

No problem at all.

If your new mattress just doesn’t feel right, my 100-Day-Sleep Trial allows you to change it for a different tension, or even a different model within 100 days of delivery.

All I ask is that you keep it clean and sleep on it for at least 15 days to really allow your body adjust to a new mattress.

If you would like to change it for something else, please email me at hello@harrybenmore.com and I'll swap it over. No hassle.

I'm sure you’ll be happy with you new mattress but if you do change your mind for whatever reason, no sweat.

You can return your new mattress for a full refund within 30 days of your delivery.

No hidden charges. No quibbles. No problem.

All I ask is that you keep it clean and email me at hello@harrybenmore.com as soon as possible and I'll arrange collection and a full refund. Easy.

I can custom make a bespoke size mattress for you depending on the measurements. Please get in touch with your ideal size and I will reply swiftly with a quote.

Much like a good pair of shoes, a good mattress requires a little TLC now and then. For example:

1. Flip it over like a pancake and then rotate it head-to-toe 3-4 times per year.

*Hybrid models only require rotating*

2. Go over it thoroughly with the vacuum cleaner at least once a year.

3. Leave the windows open for a while when you change the sheets and let it breathe.

Below are the general sizes for the bed industry in the UK. If you require a custom made size, please get in touch with your ideal sizes and I'll swiftly reply with a quote.

Please be aware due to the nature of the materials and fillings, there is a 1.5" tolerance on the mattresses depending on their composition:

• Standard Single - 3’0’’ x 6’3’’ (90cm x 190cm)
• Small Double - 4’0’’ x 6’3’’ (120cm x 190cm)
• Double - 4’6’’ x 6’3’’ (135cm x 190cm)
• King - 5’0’’ x 6’6’’ (150cm x 200cm)
• Super-King 6’0’’ x 6’6’’ (180cm x 200cm)

If you are worried that your new mattress will be too big and won’t make it into the bedroom, get in touch for a chat first. You may need to have the mattress made in two halves ('zip & link').

Ideally, take a video of the access from your front door to the bedroom and send it to me via WhatsApp or by email at hello@harrybenmore.com.

I'll be in touch soon after with a solution.

No matter what happens, I will never leave you in the lurch with a huge mattress in your hallway – there is always a way.